We take pride in the quality of our workmanship and the quality of the customer service which we provide at each stage of the process.
WE BUILD CORNERS, WE DON’T CUT THEM
The structure, foundations and roofing of your home are covered for 10 years by Premier, one of the leading house structural warranty providers in the UK. You will receive your Premier Certificate as part of the completion of the purchase.
WE BUILD IN A SUSTAINABLE WAY
We believe that a sustainable business needs to focus upon the social, environmental and economic impact of its actions and we take this into account in everything that we do.
We recognise that building homes and new communities can have a big impact on the environment, so we aim to minimise waste and reduce energy usage as much as we possibly can.
WE BUILD QUALITY HOMES AT AFFORDABLE PRICES
We always use superior internal and external materials which demonstrate the quality of the development and which fit into the local surroundings. We also aim to be very competitive in the prices at which we offer our houses to customers so that you know that you are getting a good deal.
WE ADOPT A PERSONALISED APPROACH
We are a local company which recognises the importance of two key elements of any house building firm; the quality of the finished product and the quality of customer service. We provide robust warranties on every house we build and we adopt a personalised approach in conducting our business. We are professional, approachable and friendly and will do everything we can to make the purchase of a Hallmark home a pleasant and rewarding experience. We aim to get things right first time, but if we don’t, we will be on hand to correct things immediately in a professional and friendly manner. We are home buyers ourselves and we recognise the requirements of our customers and build these into everything that we do.
WE RECOGNISE THESE FIRST FEW DAYS ARE KEY
We recognise that the first few days in your new home is a very important time. With Hallmark, you can be re-assured that a dedicated team of experts are only a phone call away to help and assist you in the event of any niggles arising. We will be on hand to help you to ensure that these don’t spoil the thrill of moving into your new home.
If you do find that there are any minor problems once you’ve moved in, please do not hesitate to call. We do not want anything to upset your happiness in the first few days in your new home and we will deal with any issues quickly and efficiently.
Your One month inspection
If any minor problems occur in your new home within the first few weeks, simply note them down on your One month inspection form. We will undertake an inspection at the end of one month of your moving in and will ensure that we complete all agreed items as soon as practically possible after receiving your form.
Complete peace of mind
For your complete peace of mind, we provide a warranty provided by Premier Guarantee which provides cover for any major structural defects for 10 years. We also ensure manufacturers comply with the warranties they provide on appliances and fixtures fitted to your new home.
WE HAVE A PLEDGE THAT WE THINK YOU WILL LIKE
We like making customers’ happy. Making customers’ happy, makes us happy. We have set out our pledges both before you move, when you move, and thereafter; we want feedback so that we know how we are doing.
OUR PLEDGE BEFORE YOU MOVE…
We pledge that, the instant you reserve your new Hallmark home, we will do everything in our power to make your transition into your new home as smooth as possible. We will set out a plan at the outset and keep you informed at every step of the way. All of our staff are trained and encouraged to provide a high level of customer service and to deliver our comprehensive pledges to our customers.
Reservation Agreement
At pre-reservation stage, you will be shown details of the appearance and location of your chosen new home together with all relevant supporting information.
The Reservation Agreement will set out the key terms of your home purchase, including the deposit required, the reservation period, the purchase price and other important information.
Hallmark Homefile
Upon moving into your new home you will receive a copy of your Hallmark Homefile, which has been designed to help you use as a reference after you have moved into your new home.
Points of Contact
We will inform you of the main points of contact who can assist you with information both before, during, and after, you have moved into your new home.
Our sales team are fully trained to offer you expert guidance and practical assistance throughout the buying process. We will regularly communicate with you to keep you informed of the progress of your new home and our sales advisers will respond quickly and efficiently to any queries you may have.
Specification
We will provide you with a detailed specification of your home in your Hallmark Homefile and we will explain the choice of external materials used, for example your brick colour and roof tiles (if applicable). Depending upon the timing of your reservation you may be able to select certain elements of the fixtures and fittings (encompassing the latest designs from leading manufacturers) and also the decor applied (subject to terms and conditions). Our experienced sales team is on hand to guide you through the choices available to you depending again on the stage of build.
Quality Assured
Your new home will be built in accordance with all relevant technical and building regulations. In addition, all the stages of construction of your new home will be inspected by our experienced construction staff and be independently verified by local Building Inspectors. On completion of your new home we will provide you with a Quality Assured Certificate for you to keep within your Hallmark Homefile.
Estimated Build Completion
Upon reservation, we will provide you with an estimated build completion date and keep you informed of progress during each stage of the construction of your new home. We do not expect there to be any delays as we prudently forecast our construction schedule. However, should construction be delayed for reasons outside of our control, for example inclement weather or delayed connection of mains services, we will notify you of the revised build completion date.
Health & Safety
We always welcome you and your family to our developments. However, building sites can be dangerous places and should you wish to view your home we ask that you make an appointment so that we can ensure your health and safety during the visit. When visiting your new home under construction, please take the advice of our experienced site construction and sales teams at all times.
New Home Demonstration
A member of our team will show you your new home and demonstrate the fixtures, systems and appliances before you move in, to ensure that you are happy and familiar with their operation.
OUR PLEDGE AFTER YOU MOVE…
Courtesy Call
On the day after you have moved into your new home, even if this is the weekend, a member of our team will make contact with you to ensure that all is well with your new home.
Customer Care Helpline
During our normal office opening hours you are welcome to contact us. Our team is fully trained to offer you an efficient, fair and prompt service.
Health & Safety during occupation
We undertake to be as considerate as possible whilst construction activities continue on your development. Please refer to your Hallmark Homefile in respect of some simple health and safety rules which will keep you and your family safe whilst our construction activities continue.
OUR ONGOING PLEDGE…
We do value your comments and feedback.
We adopt the industry standards of good practice, procedures and information. Should you have any comments on any aspect of our service, please do not hesitate to contact us or should you be dissatisfied with an issue that has not been resolved to your total satisfaction, please refer to our Complaints procedure.